How You Can Contact Us
For technical support, please visit the support page:
Support for Freeware Users
Freeware users are encouraged to consult the manual and FAQ for common questions. We kindly ask for your understanding that personalized assistance is reserved for paying customers only.
You can reach our sales team here:
E-Mail: sales@bartelsmedia.com
Phone: +49 (0)651 999 19-50 (NO TECHNICAL SUPPORT)
Office hours: Mo-Fr, 10am - 5pm (Current local time: 11:13 pm)
Why No Phone Support?
Please use the contact form for customer service (see direction at the top of this page) to ensure that all necessary details are provided. While we're happy to speak by phone when needed, we ask that you allow us to determine the best method of communication. Brief phone calls ensure faster, more efficient responses. Thank you for your understanding.